This is about the time of the year when B2B marketers and sales professionals start sharing their forecasts of trends we are all likely to see in the year ahead. We all think about them, debate them, place our bets and take these into consideration and keep them in mind while developing sales and marketing strategies for the year ahead. So it just seems to make sense that we here at ReadyContacts share some of our views on what we can expect to see with marketing lists and data for 2009.

Marketing lists and data??? Change? Ofcourse. Why not? If you asked the same question just 15 years ago in 1994, the B2B marketing list would have looked quite different. For starters, it would either be a written list or perhaps an MS Excel, Dbase or FoxPro list which simply had company names, postal addresses, telephone numbers and possibly a fax number. It wouldn’t be unusual to see lists without “website urls” and “email addresses” which became a standard field in most company databases some time later. So if you are a skeptic, take my word for it…marketing data and lists do evolve!

Moving a few years ahead, 2008 has seen a lot of activity and technology which has impacted the way we sell. It’s been the year of Twitter, inbound lead generation, online marketing, SEO, content development, marketing automation, lead nurturing and a whole lot more. The absolute fundamentals of sales and marketing may not change but the approach and tools certainly have been so its only natural that the lists that we use and the data in our CRMs also get impacted by these trends and we will demand better and higher quality data. If I had to pick one word to summarize how data in the form of CRMs, cold calling lists, email marketing lists and others would change in 2009 it would be “Rich”. Marketers will demand richer data which will be reflective of what data they need to equip themselves for the kind of marketing and sales programs that are relevant in 2009.  What has become relevant is the multi-touch approach that companies have been adopting where they use multiple channels from email, phone calls, website content, newsletters, direct mail, social networking like Linkedin, Twitter & blogs to connect with companies and decision makers rather than sticking to just one or two modes of communication.

Whats the result on lists and data? I believe we will start seeing more companies need richer data on their target accounts and decsion makers. We will see data points such as Linkedin account, company blog and Twitter id become standard fields in many databases. Companies will demand these details to connect with their customers, comment on their blogs, follow them on twitter and connect with them through these channels. Even inbound leads through online form fills which are incomplete will only be really valuable with complete contact data and the more information you have on your accounts and customers, the more you understand them, the better informed your own reach out will be. 2009 will see a shift in focus on quality of data i.e.

• Richer company or account data including detailed profiles, product lines / offerings, news, intelligence, blogs and online channels
• Inbound leads that have been cleaned, completed, qualified and enriched with additional data points
• Decision makers which have been qualified, relavent or useful for the database and can be nurtured till ready
• Complete contact details for decision makers including direct phone numbers, email addresses, profiles, blog links, social/business network profiles, Skype / Twitter ID, RSS feed etc

Lead lists and business contact data are an integral need of almost every marketer or sales person in some form or the other. Whether you need to build a list of target customers or you simply need to locate one decision maker within your target account along with contact details, here are some sources you should take a look at to find what you need:

Hoovers Online - Online Business Information Directory (Subscription based)

OneSource -  Global Business Information Source (Subscription based)

ReadyContacts - B2B Custom Role Based Business Contacts List Building (Pay per contact delivered)

Jigsaw.com - Directory Of Companies and Business Professionals (Pay by points system or purchase exported lists)

Spoke - Business Networking Site (Business networking model)

Linkedin - Business Professionals Network (Business networking model)

iProfile - Global IT Business Intelligence (Subscription model)

ActiveContacts - Vertical Based Deep Rooted Business Contacts Databases (Subscription based)

Zoominfo - Directory of People and Companies (Subscription based)

Demandbase - Marketing List Building & Purchase Business Contacts (Pay per use model)

These are just 10 good sources for your lead, lists and business contacts requirements. Does anyone have more they could add to this list which could be useful?

Tuesday October 28th 2008 saw the offical launch of LinkedIn applications, possibly the most awaited update from LinkedIn users all over the world. The last update which had a very significant impact on the way users can do business on Linkedin was Linkedin Answers. While LinkedIn has over 30 million registered users and has already been tremendously useful for a lot of us, I believe this the launch of LinkedIn API’s for developers to integrate LinkedIn with their applications and the actual launch of LinkedIn applications will unleash the real potential in the 30 million strong business network. 

So far among the first featured applications familiar players like Wordpress, SlideShare, Google and Amazon have early bird apps for users to add on, it will be interesting to watch and see what applications will hit the list of LinkedIn application platform and leverage the B2B marketing and sales potential for users. Company buzz for example brings the Twitter element by showing you what people are saying about your company, a useful social marketing app. However the question is ‘how could the LinkedIn applications be used to create serious tools for sales and marketing?’. Perhaps connectivity to your CRM could help you read up bios on decision makers within your network and act as a source for contact intelligence while selling into accounts. Perhaps an application that lets you communicate updates on your company blog within your own network or one that lets you share sales intelligence or known requirements to providers. The possibilities are many and its going to be great to see how it all plays out.

Any suggestions or ideas on what you would love to see on Linkedin applications?

Continuing from our last post on Linkedin Vs Jigsaw For Your B2B Business Contacts, we’ll move on to two more heavy weights as sources for B2B marketers and sales people to build their target lists of leads and locate business executives. Hoovers and Zoominfo are well established sources for locating business contact information with different approaches. Both of them have their pros and cons which is what has to be weighed out before you decide which one best suits your needs. Here is a an overview of the two contact sources:

Hoovers

• What is it?
  • Hoovers is arguably the largest proprietary company information database with detailed company profiles and information on over 25 million business organizations. The database has detailed company overviews, locations, addresses, financial figures, competitors, news releases and key executives for each of these companies making it the gigantic resource on company information it has been known for.
• How do you locate contacts?
  • Hoovers is a subscription based database and while there are a set of free access companies, to get the most out of it you will need a subscription to get started. These can range from $75 per month for the most basic to considerably more for an enterprise subscription. The search criteria is quite extensive and you can search for both companies or contacts and even generate lists based on some parameters that matches your target set of accounts and contacts. Hoovers does offer Salesforce integration to populate a companies Salesforce accounts with the company or contact information they may need straight from its own data. Alternatively, lists of companies with executives can be exported into csv sheets and used
• What are the pros of Hoovers as a business contacts source?
  • With over 25 million organizations in the database its easily one of the most comprehensive sources of company information you can have access to. Along with its network of sources, Hoovers has managed to keep this enormous database up to date and the company information is quite reliable
  • Each account or organization is profiled with rich company intelligence which is valuable for sales persons and each contact or executive comes with a title and often with other details such as a bio and email address
  • The database is ideal for building target B2B lists and the export function ensures you can put all the data you need into a csv format and upload to your own CRM or application
• What are the cons of Hoovers as a business contacts source?
  • Not all the contacts will have complete direct contact information like direct phone numbers, direct addresses and email addresses so from a campaign perspective some amount of work may be required if you wish to make contact with these executives via email or direct mail
  • Hoovers provides users with high level key executives within companies which are mostly C-level to VP level heads of the important functions of the company. It may not be suited to your sales or marketing efforts if your best target contact is someone deeper within the organization like a manager or director level decision maker

Zoominfo

• What is it?
  • Zoominfo is an intelligent search engine which is built for searching company information and profiles. With about 3.9 million companies and 42 million people that can be searched, it provides a good source for business contacts and has two products ZoomExec and ZoomPower Sell specially made for sales and marketing to generate their lead lists
• How do you locate contacts?
  • Depending on whether you need high level executives at your target accounts or a wider range of business contacts you can select between the ZoomExec and ZoomPower Sell paid subscriptions. Once you are a registered user you can search by company names, revenue ranges, industry, contact job titles, level, geography and more. Each of these contacts comes with required contact information in terms of phone numbers and email addresses. Company information and profiles are also quite extensive and will provide most sales perons with the details they would need to know
• What are the pros of Zoominfo as a business contacts source?
  • With the Power Sell version having utp 25 million contacts at 3.9 million companies Zoominfo may not be the largest database but definitely more than sufficient to meet the needs of most b2b marketers and sales persons
  • If you need only higher level key executives the option of being able to subscribe to the smaller ZoomExec helps provide a more cost effective option to subscribing for what you may not really need
  • The search functionality is great to generate exactly the kind of lists you need by selecting your parameters and its ideal for building b2b target lists that can be exported and uploaded to your CRM
  • The contacts come with an email address and a phone number making it perfect to use for phone based reach outs and email campaigns as well
• What are the cons of Zoominfo as a business contacts source?
  • It may not suit your requirements if your target contacts are more specific in role as the contacts are a mix of contacts across different organizations and not role based contact which may be better suited to those selling more niche products to specific decision makers
  • Since most of the data is from search based technology and the size of the data is vast, over time the quality of the data can deteriorate or may not be as relevant
  • If you don’t require a full years subscription or are not likely to make the best use of the volumes of contacts or data throughout the year it may not offer a cost benefit as a pay per use model might since you are paying a subscription fee

All said and done, both of these are proven sources of company data and offer great value in their own ways. Evaluate them carefully see whats best suited for your own requirements. Stay tuned for more businiess contact sources!

When you are looking for decision maker business contacts within specific target accounts there are a a few names that instantly come to mind like Hoovers, Onesource, Spoke, Jigsaw, Zoominfo, ActiveContacts and Linkedin to name some of them. While each of these are great sources for company information and locating business contacts and decision makers in companies, they are quite varied in terms of what they offer and the model on which they are based. While selecting a source for your contacts its good to know what these are and weigh them out to determine which is the best source for your specific requirements. Here’s a quick overview on Linkedin.com and Jigsaw.com, two contrasting models that revolve around business contacts and b2b leads:

Linkedin

• What is it?
  • Linkedin is an online business network built to connect business professionals much like social networking sites such as Facebook.com, Orkut.com & Bebo which are a network of friends and social relationships. Users sign up and setup a profile for free and start linking to other connections or professionals they know who also have Linkedin accounts. This will give you access to not only your connections profile information but their connections and connections’ connections as well. In short the more connections you personally know and add to your account, the larger the business network you will have access to.
• How do you locate business contacts?
  • Once you have built your network by adding connections you can search through your network of contacts by various criteria such as company name, location, industry, keywords, contact names, titles and so on. By clicking on a contact name you will have access to any information that contact has made available on his/her profile which can include a lot of detail such as previous employment history, position, job role and responsibilities, interests, education background as well as testimonials from others who have worked with them. In short there is usually a lot you can tell about the person professionally from viewing their profile which is a huge plus for sales and marketing professionals
• What are the pros of Linkedin as a business contacts source?
  • Sign up and setup is free, you can get started and build a business network of contacts over some time without any upfront investment
  • If you know about 50 people who you can add as connections it can give you access to up to 2 million contacts or more
  • Users often provide a lot of details about themselves professionally from current position, roles, responsibilities, areas of specialization and more which can be extremely valuable to sales and marketing efforts
  • Since users update their profiles and information by themselves most of the data is quite reliable and makes this model one of the stronger sources in terms of data quality
  • With over 25 million users signed up it provides a good range of contacts at both executive as well as more deep rooted levels
• What are the cons of Linkedin as a business contacts source?
  • Since is based on a networking model, the depth of contacts you will have access to is dependent on how many people you know and can connect to in your own network. If you know fewer business associates who use Linkedin, your own network will be smaller and hence the access you have to others within the Linkedin network will also be less
  • It’s a useful source for finding individual contacts or locating decision makers within few accounts but does not have an option to bulk download contacts or export so that they can be uploaded to a CRM. It’s not ideal for lists that are needed for campaigns
  • Linkedin profiles don’t provide complete contact information such as postal addresses, phone numbers and email id’s. So it may not be as well suited as a direct information source to run direct mail, telemarketing or email campaigns

Jigsaw

• What is it?
  • Jigsaw is an online directory of decision makers and business contacts targeted especially at sales and marketing professionals who need to locate specific contact information on decision makers at accounts they are looking to target. Users can sign up free and then use points to buy a business contact they need. It uses a combination of a paid and social model where the user can either buy points for cash or earn points by sharing and uploading business contacts he/she already has in exchange for business contacts he/she needs which someone else may have added.
• How do you locate business contacts?
  • Before you start out locating contacts you need points in your account which works as credit. You can either earn points by contributing data that you already have or simply buy credits for money. Contacts can be searched through company name, industry, title, location and several other criteria. Once you have located the contacts you need you can simply buy them in exchange for points from your account. Alternatively Jigsaw also sells lists of contacts from within the database which allows you to select a list based on industry or types of contacts etc and purchase an export of the data to use in campaigns
• What are the pros of Jigsaw as a business contacts source?
  • The Jigsaw database has accumulated over 9 million contacts with a large range of contacts at almost all levels of an organization from executives to those at a deeper level which makes it one of the larger databases of its kind and provides a great source for contact information
  • The point system allows users to pay for only what they need virtually like buying contacts off a shelf and not having to pay for a subscription they may not make as much use of so its a pay-as-you-go model
  • The ability to earn points by contributing data allows you to barter your existing contact data and can enable you to access the contacts without having to use cash if you already have data that you can share
  • Jigsaw provides complete contact information from names, job titles, email addresses, postal addresses and direct phone numbers which makes it ideal as a source for email, tele and direct mail  campaigns
  • The option of buying a list is useful especially when you intend to upload the data into a CRM or other application for running campaigns
• What are the cons of Jigsaw as a business contacts source?
  • Although having a database of 9 million contacts is a benefit, it can also be a drawback since there is a fairly high percentage of contacts which has expired and although there is a system in place for users to mark bad contacts, the sheer volume of data makes it difficult to maintain the quality of it so its not uncommon to find contacts that no longer exist in their roles
  • Since the data is not added by the contact themselves, updates don’t reflect in the data when people have moved from their positions or companies
  • The lists are defined on a certain criteria and while you can specify the type of contacts or accounts you need, the contacts are identified by the type and level of contacts you need and not role based contacts which are more customized as against ready lists

Whats the verdict? It depends on what suits your requirements and is best for your marketing and sales efforts. So choose wisely!

Testimonials are one of the best sales tools ever and there is nothing like it. A good testimonials can lead a hesitant slow moving decision making business contact to close quickly after feeling assured and confident by reading or hearing testimonial for your product. Likewise, even the hottest lead can turn cold reading a not to good or an iffy testimonial or feedback from your customer. It is important for you to realize the value of testimonials and how get every customer to write a testimonial and one that matter and helps you close. 

1. Choose the timing carefully. Right after a successful delivery or project completion, send a quick note asking for them to write a short testimonial about their experience and feedback about your company and its solution. 
2. Follow-up rigorously. Testimonials can be requested and not asked for. So its important that you come up with the right style and strategy for follow-up until you get the your customer to write a recommendations. 
3. Help them a bit. When requesting a testimonial, feel free to share a few past testimonials or suggested examples that help them to write one for your faster. Sometimes customer don’t write one because they can’t figure out how to articulate. A little help from you can get what you need done much faster. 
4. Rinse & repeat. Follow-up with all customers until you get a testimonial and repeat the same for every customer you work for, however small the project or engagement may be. 

Every testimonial is a great sales tool for you to leverage and you will be surprised who long testimonials continue to work. LinkedIn is a great tool for gathering testimonials and recommendations from customers and partners and keeping them organized. Try simple email or use LinkedIn and see what works best for you.